Return Policy

We accept return requests for eligible items within 30 calendar days of the confirmed delivery date.

To request a return, please contact our customer support team through our Contact Us page before the 30-day return window expires.

Returns must meet the eligibility requirements described in this policy. Your rights under applicable consumer protection laws remain unaffected.

To qualify for a standard return, items should meet the following conditions:

• The return is requested within 30 calendar days of delivery.
• The item is unworn, unused, and in its original condition.
• Original tags, labels, and accessories are included when applicable.
• The item is returned with its original packaging when reasonably possible.
• Proof of purchase or an order number is provided.

Items that do not meet these conditions may be ineligible for a standard return, except where required by applicable law.

We've made the return request process straightforward.

Please do not send items to an address without first receiving return instructions from our customer support team.

Once your return has been received, we will inspect the item and determine whether it meets the applicable return conditions.

If approved, your refund will generally be issued to the original payment method.

Processing and posting times may vary depending on your payment provider or financial institution. We will provide an update when your refund has been processed.

Refunds will include any amounts required by applicable consumer protection laws.

Return shipping arrangements and any applicable charges will be communicated when your return request is reviewed.

For standard change-of-mind returns, any customer-paid return shipping charges will be disclosed before you send the item back.

If an item is defective, damaged, or incorrect, we will provide an appropriate resolution, including return shipping arrangements where required by applicable law.

Certain products may be subject to special return restrictions for hygiene, safety, or product-specific reasons, where permitted by applicable law.

Examples may include:

• Earrings and certain body jewelry.
• Opened or used beauty and personal care products.
• Items marked as final sale before purchase.
• Other hygiene-sensitive products where a restriction is clearly disclosed.

Any applicable restrictions will be identified before purchase. These restrictions do not override statutory rights relating to defective, damaged, or misrepresented goods.

If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team as soon as possible.

Include your order number, a description of the issue, and clear photos of the item and packaging when available.

We will review the issue and provide an appropriate remedy, such as a replacement, refund, or other solution, in accordance with applicable law.

If you would like a different size, color, or style, please contact our customer support team to check available options.

Exchanges depend on product availability and the condition of the original item.

If a direct exchange is unavailable, we may offer a return and refund for an eligible item so that you can place a new order.

Items purchased during promotional events, including Black Friday, Cyber Monday, and seasonal sales, are eligible for our standard 30-day return policy unless a specific exception was clearly disclosed before purchase.

Refunds for eligible sale items are based on the actual amount paid, subject to applicable law.

If you have received a refund confirmation but the funds have not appeared in your account, please allow for your payment provider's processing time.

If the refund remains unavailable after the expected processing period, please contact your payment provider or our customer support team for assistance.

We may update this Return Policy to reflect changes in our operations, services, or applicable requirements.

Updated information will be published on this page. Changes will not reduce rights or remedies required by applicable law.

If you have questions about returns, refunds, or exchanges, please reach out through our Contact Us page.

Our customer support team will make reasonable efforts to assist you throughout the return process.